
For the best shipping experience, all frostings and toppings are shipped on the side. YOU get to choose how much topping you put on your roll!
Orders are shipped fresh and are best if frozen upon arrival if not eating within 7 days.
SHIPPING POLICY: While there are many things that Cinnamom Bakery does to mitigate the risk of shipping fresh food around the country, unfortunately, there are some things outside our control like weather and transit delays once the package is in the hands of the shipping carrier. As such, the shipping guidelines published on this website are not guarantees of a shipping or arrival date.
Cinnamom Bakery is unable to guarantee the time of the delivery as this is all subject to the local carrier.
Most carriers deliver between the hours of 8 am-8 pm. If you are placing an order for a time-sensitive event, we recommend placing your order early and scheduling it to arrive early. In some instances due to weather or other uncontrollable events, we may have your product arrive earlier than requested to ensure that it arrives in good condition. All of our products can be frozen upon arrival to preserve freshness.
Cinnamom is not responsible for delays in transit caused by high package volume, weather, mechanical error, strikes, natural disaster, terrorism safety control, local carrier mis-scans or inaccurate shipping information, and we do not require a signature for the release of any shipment. Leaving a package at an address is ultimately up to the complete discretion of the individual delivery person and is, therefore, outside our control. Customers are responsible for checking that all shipping information is correct before submitting an order and for checking the accuracy of their order confirmation email.
OUR RETURN/REFUND POLICY:
We do NOT offer any returns on perishable items and all sales are final.
We DO offer refunds or replacements on orders that are inaccurate or damaged if you email us a picture of the order in its original box within 24 hours.
We ship UPS standard ground 2-4 day shipping. If you need expedited shipping, it is available at checkout. We cannot ship to addresses outside of the United States or to PO boxes. We do not ship to Alaska or Hawaii. Allow an extra day for shipments to some western and northwestern states.
As soon as your order is processed, you will be notified via email which will include your shipping tracking code. Please note that most packages are NOT shipped the same day that the shipping label is created so keep an eye on the tracking code until you see the package start to move.
Shipping Multiple Orders? If you want to ship to multiple addresses, you are now able to do so at checkout including all the addresses in one order. Or, if you prefer, feel free to email us a spreadsheet or list of addresses. We will then calculate the total and email you an invoice that you can pay with a credit card. We will take care of the rest for you!

REHEATING: Preferred Method for best results–An individual 6 oz cinnamon roll should be frosted with icing and toppings 1st and then heated in the microwave oven for 25-30 seconds or for the Jumbo 12 oz rolls, heat for 40 seconds (all microwaves vary). Add approximately 5-10 seconds when heating from frozen. Or, (before frosting) you can preheat the oven to 350 degrees; turn it off and put entire pan wrapped in foil in the warm oven for about 5 minutes and serve!! Be careful not to overheat as this will dry out the rolls.